FAQ's
Before you start shopping, you need to register yourself with us and give us information that will allow us to communicate with you regarding your transactions. Registration is very easy with Luxor.in. Three of our sections i.e. Shopping Cart, Shopping List and My Account are password protected. When you click on any of these links you will reach a sign in page. A new user can register here or members can login to their account directly.
Placing an order with Luxor.in is quick and simple. As you browse through the Luxor.in, you can put the items that you want to purchase instantly in your Shopping Cart by clicking on the link 'Add To Shopping Cart'. Link to Shopping Cart is provided with every item that is displayed on the screen. If you haven't logged in yet, you will reach the login page.
We are committed to protecting your personal privacy. Luxor.in will not give out your telephone number or e-mail address, except where needed to deliver a product or service your order. We will not give out your credit card number or any account information unless you authorize it, e.g., processing a credit card payment. In other words, we will not rent or sell your name, address, email address, credit card information or personal Detail to any third party without your permission. This information is collected primarily to ensure that we are able to fulfill your requirements and to deliver you a truly personalized shopping experience. However, we must cooperate fully, should a situation arise, where we are required by law or statutory obligation or legal process to provide information about a customer. If you have registered yourself with us we may occasionally update you via e-mail of special new product arrivals, features or schemes on our site.
You can be assured that Luxor.in offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. You need not worry about your credit card information because your bank will authorize the credit card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue an authorization number and the electronic receipt would be generated.
Never give your password to anyone online. Make your password at least eight characters in length and a maximum of 20. Create a password that includes a combination of numbers and letters. If you have fallen for an online scam and gave out your password, change your password right away. You can do this by entering the 'My Account' section and Modifying User Information. Once you have finished surfing through Luxor.in do not leave the website open. The only way to log off from the site is to close the window.
You can modify the personal Details (e-mail address, phone numbers, password), shipping information, billing details;. Just log into your account and click on? Modify User Information? in My Account. The password must have at least 8 characters and a maximum of 20.It is also case-sensitive.
In case if you forget your password than you have to click on Forget password and you will be taken to the page where you have to provide your User name to luxor.in. Your password will be mailed to your primary mail ID provided during the registration.
Once you have registered with us and logged into your account, you can click on Shopping Cart from any page and you can check on all the items you had put in there. You can also remove an item by deleting it totally or adding it to your Shopping List for later purchases. Incase you are happy with what you currently have in the Shopping Cart then click on the 'Check Out' button or browse through the site some more by clicking on the 'Continue Shopping' button. You can select the person to whom you wish to send the items. All you need to do is to select the name of the person (alias) whom you want to send that particular product and click on the update button. Incase you wish to add a new address, please click on 'add new address' and fill in the details in the subsequent page.
You can also change the quantity of the product, which you have selected to buy. All you need to do is to fill the desired quantity in the appropriate box and click update to register your change.
In your personal area you can view the details of all the orders you've placed with Luxor.in. till date. Just click on Order History in My Account section and see the full details against the order numbers of your earlier purchases. You can select the start date and the end date.
You can change your default shipping address depending on where you want your order delivered. Just go to My account address book and View and Edit Billing Details. from your Shipping Address. You can also access this functionality from the shopping cart stage by clicking on 'Add new address'
Luxor.in provides you various payment options to enable easy shopping.
Credit Card (Master/VISA)- VISA and MasterCard payments are processed through an online payment gateway system. You need not worry about your credit card information falling into the wrong hands because your bank will authorize the credit card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue via the online payment gateway an authorization code and confirmation of completion of transactions.
You can be assured that Luxor.in offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure.
The refund will be processed for the cancelled Sub Order through the same mode of payment Eg: If the payment is made through Credit Card and the status is marked as cancelled, the amount would be refunded to the credit card's account subject to deduction of bank commission.
Refund Process:
For Credit card/Debit card mode of payment, refund processing time is 6-8 working days
For COD/cheque/DD mode of payment, refund-processing time is 15-20 working days.
Cheque will be made as per Billing Name provided.
Happy Shopping!!
Team Luxor Writing Instruments Private Limited
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